Privacy Policy
This page describes how ProxVox currently handles data. It should be reviewed by counsel before relying on it as a final legal policy.
What we store
ProxVox stores account information and recent call metadata, including the phone number called, goal, status, timestamps, duration, subscription/usage records, and policy acceptance records.
What we do not store by default
The current dashboard does not store call audio recordings, full transcripts, or call summaries as persistent user records. Live transcript text may pass through the backend while a call is running so the app can work.
Service providers
ProxVox uses service providers for authentication, database storage, calling, transcription, AI responses, text-to-speech, payments, email, hosting, and rate limiting. These providers process data needed to deliver the service.
AI provider data sharing
ProxVox may send call goals, live transcript text, directives, and AI-generated responses to OpenAI or other AI providers to generate replies, safety classifications, and speech. ProxVox is currently opted into OpenAI data sharing, so data sent to OpenAI may be used by OpenAI for service improvement and model training according to OpenAI policies and your account settings.
Safety and abuse prevention
We may process call goals, metadata, account identifiers, IP addresses, rate-limit events, and policy decisions to prevent abuse, fraud, spam, impersonation, and other prohibited activity.
Retention
Recent call metadata is designed to be short-lived for dashboard history and usage tracking. Billing, account, policy acceptance, and security records may be retained longer when needed for accounting, compliance, fraud prevention, or dispute handling.